AutoPay Plan FAQ

Can I extend the expiry date of my remaining hours? Our policy:

Yes, you can! If you need a short break, you have the option to pause your plan for up to 1 calendar month. During this time, your account and assets will remain intact.

If we don’t receive confirmation from you to resume your plan by the end of that month, your account will be automatically canceled, offboarded, and your files and assets will be turned over.

Let the admin billing team know to initiate a pause.

What happens to my billing date if I pause my plan?

Your billing will automatically resume on the same calendar date of the month that you originally signed up.

For example, if you signed up on the 5th and paused on May 15, your plan will resume on June 5 if you choose to restart.

Is there a limit to how long I can pause?

Yes, you may only pause for one calendar month. After that, if we don’t hear from you, we will proceed with offboarding and cancelation to avoid continued asset storage and Trello board maintenance costs.

Do I need to go through offboarding if I pause?

Nope! If you resume within the allowed 1-month window, your setup stays in place. There’s no need to offboard or rebuild anything.

How will I know when my plan is about to resume?

Before your reactivation date, our admin billing team will send you a reminder email so you can prepare or request any changes.

Can I use a different payment method besides PayPal?

Yes! We also accept Payoneer. If you’d prefer to use Payoneer, let the admin billing team know—our team will send you a special payment link along with your service invoice.

How do I request a pause, resume my plan, or switch payment methods?

Just reach out to our admin billing team anytime. Keep this page handy for quick answers about your AutoPay Plan.

⏳ Can I extend the expiry date of my remaining hours? Our policy:

AutoPay plans do not expire, but the hours included in your plan are valid for one billing cycle only. Unused hours do not roll over to the next cycle.

We typically don’t offer extensions for unused hours, but we understand exceptions may arise. If you have a special case, feel free to email our admin team to discuss.

📝 Tip: Schedule your tasks in advance or reach out before the end of your billing cycle to make the most of your hours.

🔁 Can I upgrade or downgrade my plan for just one month?

Yes, you can request a temporary upgrade. However, whether you can return to your original plan afterward depends on your plan type.

If you’re unsure about your plan type, just send us a quick message and we’ll confirm it for you.

🔁 Can I upgrade or downgrade my plan in the middle of my billing cycle?

Yes — you’re welcome to change your plan at any time during your billing cycle.

Here’s how it works:

Unused hours from your current plan will carry over to your new plan, but only for one billing cycle. After that, the hours reset based on your new plan’s limit.
If you’ve used more hours than your plan includes, we’ll deduct the overage from your new plan’s hours, or you can opt to pay the overage separately before the changes take effect.

💡 Tip: Planning a change? Message our team so we can guide you through and help maximize your remaining hours.

💳 Do we replenish service hours before payment is made?

No — service hours are only replenished after payment has been received.

Important reminders:

We only replenish hours after payment is confirmed.
No pauses, cancellations, or plan changes are allowed if there’s an unpaid balance (including overages).
Once invoices are paid, we can restore hours or process any requested changes.

Why this matters:

This policy helps prevent service gaps and administrative follow-ups resulting from unpaid invoices.

If you need help or have questions about your account, we’re just a message away!